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Privacy Policy

Last updated: January 6, 2020

I. Introduction

Thank you for joining Crrowd!

Trust is the main principle of Crrowd's operations. Our goal is to build a community where you can find and leave honest opinions. For this reason, we want you to understand how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data using the Crrowd Platform (the Crrowd Mobile Application and the Crrowd Page and )

That is what we will outline in this Privacy Policy (“Policy”).

This Privacy Policy applies to activities by Product Crrowd GmbH (collectively “Crrowd,” “we” or “us”).

II. About Policy

This Policy sets out the essential details relating to your personal data relationship with Crrowd. The terms governing your use of the Crrowd Platform are defined in our Terms and Conditions of Use (the “Terms and Conditions of Use”).

The aim of this Policy is to:

  • Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;

  • Explain the way we use the personal data that you share with us in order to provide you a safe and trustworthy environment;

  • Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

We hope this helps you to understand our privacy commitments to you. If you do not agree with the contents of this Policy, then please don’t use the Crrowd Platform.

III. The Information We Collect

We collect information directly from individuals, from third parties, and automatically through the Crrowd Platform.

1. Account and Profile Information:

When you create an account and profile in the Crrowd Platform, we collect your username, email and other information you provide, such as products that you own, products you like, questions you have asked, and answers you have given to questions etc, as well as your profile photos, and any other information that you choose to add to your public-facing profile. This information will be available for viewing to users of the Crrowd Platform. Once you create a profile, other users will be able to see certain information about your activity in the Crrowd Platform, such as the questions and answers you post and comments.


2. Your Content

We collect and store the information and content that you post to the Crrowd Platform, including your questions, answers, photos, and comments. Unless you have posted certain content anonymously, your content, date and time stamps, and all associated comments are publicly viewable on the Crrowd Platform, along with your name. This also may be indexed by the search engines and be republished elsewhere on the Internet.


3. Communications

When you communicate with us (via contact form on the or page, email, phone, through the Crrowd Mobile Application, or otherwise), we may maintain a record of your communication.

4. Automatically Collected Information About Your Activity.

We may use cookies to automatically collect information about your activities, such as your searches, page views, date and time of your visit, and other information about your use of the Crrowd Platform. We also collect and may store information that your computer or mobile device provides to us in connection with your use of the Crrowd Platform such as your browser type, type of mobile device, browser language, screen size, requested and referring URLs. We also receive information when you view content on or otherwise interact with the Crrowd Platform, even if you have not created an account. For more information, see our Cookie Policy.

IV. How We Use Your Information

We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes. We use the information we collect for the following purposes:

  • Providing our Services: To provide you the services we offer on the Crrowd Platform, communicate with you about your use of the Crrowd Platform, respond to your inquiries, provide troubleshooting, and for other customer service purposes.

  • Personalization: To tailor the content and information that we may send or display to you in the Crrowd Platform, to suggest content, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Crrowd Platform.

  • Marketing and Promotions: For marketing and promotional purposes, such as to send you news and newsletters, special offers, promotions, or to otherwise contact you about products or information we think may interest you, including information about third party products and services. Please, keep in mind that we use your personal data for the purposes mentioned above only with your prior consent.

  • Analytics: To gather metrics to better understand how users access and use the Crrowd Platform; to evaluate and improve the Crrowd Platform, and to develop new products and services.

  • Complying with the Law: To comply with legal obligations, as part of our general business operations, and for other business administration purposes.

  • Preventing Misuse: Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms or this Privacy Policy.


V.  How We Share Your Information

We share information as set forth below, and where individuals have otherwise consented:

1. Service Providers

We may share your information with third party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, customer service and support providers. We use marketing and advertising partners to show you more tailored content, or to help us understand your use of the Crrowd Platform, to provide you with a better service. We also may share personal data with certain marketing and advertising partners to send you promotional communications about Crrowd.


2. Legally Required

We may disclose your information if we are required to do so by law.


3. Protection of Rights

We will share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to a valid legal process.

We may also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.


4. Your Content and Activity.

Your Content, including your name, profile picture, profile information, and certain associated activity information is available to other users of the Crrowd Platform and may be viewed publicly. Public viewing includes availability to non-registered visitors and can occur when users share Your Content across other sites or services. In addition, Your Content may be indexed by the search engines.


5. Anonymized and Aggregated Data.

We may share aggregated or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.


VI. Cookies

We use cookies to improve our web service and make your use as easy as possible. Cookies are small text files which are saved on your computer when you visit our website. They facilitate the repeated allocation of your browser. Cookies save information, such as your language settings, duration of the visit to our website or the entries you made there. This means that the required data does not need to be entered again each time the service is used. Moreover, cookies help us to recognize your preferences and adjust our website to your areas of interest.

Most browsers accept cookies automatically. If you want to prevent cookies from being saved, you can select the ‘Accept no cookies’ option in your browser settings. To find out exactly how this works, you can consult your browser manufacturer’s instructions. You can delete cookies that have already been saved on your computer at any time. Please bear in mind, however, that Crrowd Platform can only be used to a limited extent without cookies.

For more information on this, please see our Cookie Policy.

VII. Keeping your personal data safe

We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure.

Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your smartphone, computer and browser, and log out after having used the Crrowd Platform.

VIII. Your Choices

You may, of course, decline to submit information through the Crrowd Platform, in which case we may not be able to provide certain services to you. Here is some further information about some of your choices:

1. Emails and Communications

When you join the Crrowd Platform by signing up for an account or creating a profile, you might be asked if you are willing to receive emails from us containing content that we believe may match your interests. You can unsubscribe from this service at any time. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you transactional emails about your account or any services you have requested or received from us.

2. Deleted Account

If you decide to resign from using Crrowd Platform please contact us at At your request, within a maximum of 30 days, we will delete your personal data, such as username, email and profile picture from all the public visibility on a Crrowd Platform and our databases and it may not be restored by us, even if you change your mind. Please keep in mind that all of your public activities, such as questions, answers and star ratings might remain online but will be anonymized.

IX. Place of Data Processing

Crrowd is headquartered in Germany, and we generally process your personal data in Germany and in the European Union only. Service providers who process personal data on our behalf outside the European Union (so-called third countries) are only employed if there is an “adequacy decision” by the European Commission (Article 45 GDPR) or “appropriate safeguards” (Article 46 GDPR) or “binding corporate rules” (Article 47 GDPR) exist within the recipient’s company.

General information on the adequacy decisions can be found at:,
for the appropriate safeguards are available at de, as well as and about the binding corporate rules at

For more information you can contact us at

Besides that, your personal data will be processed in third countries insofar as it is necessary for the fulfillment of the contract, if you have given your consent or if there is a legal obligation.

Employees of our company and service providers who assist us with data processing as a data processor (service providers for IT operation, website operation and contact processing) have access to your personal data to the extent necessary for the fulfillment of the purposes mentioned below. Possible existing deviations are explicitly designated below. By law, we are required to provide personal data to authorities (for example, requests for information from investigative authorities) or natural / legal persons (for example, to assert claims) on a case by case basis.

X. Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13 (or under the age of 14 for anyone living in Spain or South Korea) or knowingly allow such persons to register. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we take steps to delete that information.

XI. Links to other websites

Our website may contain links to the websites of other providers. Please note that this Data Privacy Statement applies only to the Crrowd Platform. We have no influence or control over the compliance of other providers with applicable data protection regulations.


XII. Amendments to the Data Privacy Statement

We reserve the right to amend or adjust this Data Privacy Statement at any time subject to compliance with applicable data protection regulations.

XIII. Contact details of the controller

Product Crrowd GmbH

c/o Factory Works GmbH,

Lohmühlenstraße 65,

12435 Berlin, Germany


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